• Administrative and Operations Assistant Director

Purpose: To ensure that all operations at their specific location are handled efficiently and with attention to detail. You will also be expected to answer all phones calls and handle necessary office obligations. Ensure that all daily business operations are run effectively and efficiently.
Essential Functions:
- This position's main responsibility will be to provide support for the at-need staff in coordinating the details arranged by the funeral director, in addition to the daily office needs.
- Organizes the daily schedule for their location.
- Operates Headquarters telephone system for their location. Receives all incoming calls. Refers callers to the appropriate individual and/or department and takes clear messages.
- Secures building at the open of the day by making sure all appropriate equipment and lights are turned on and all doors are open ready for business. Maintain a clean and orderly appearance in the funeral home. Inspect and double check each visitation room prior to beginning time to ensure all gatherings are ready.
- Complete all required paperwork in an accurate and timely manner. Paperwork may include processing insurance policies, veteran's documents, pre-need contracts, and death certificates as well as typing and proofreading death notices.
- Responds to incoming phone calls with service and price information per FTC rules.
- Works with updating all computer data entry which includes QuickBooks, IVRS, SRS, website and virtual filing.
- Greet all families and friends that enter the funeral home and make sure they are welcomed and treated with the correct empathy and respect.
- Handle inventory by receiving and storing supplies.
- Accomplish assigned duties with strict adherence to all laws, rules, and regulations established by the state of Illinois, the Federal Trade Commission, the Department of Labor, the Department of Health, and other regulatory agencies with enforcement authority over the funeral industry.
- Respond to the first call by dispatching the necessary people. This involves working and coordinating with the medical examiner, hospice, and various other medical personnel as necessary. May involve weekend or evening calls.
- Provide Cremation coordination of services between Funeral Director, At-need Administrator, Family and Crematory Operator from beginning until time of delivery to family.
- Coordinate Insurance Assignments of Insurance Policies between Funeral Director, Family and Office Manager
- Assist in the direction and supervision of customer service representatives.
- Sorts and distributes mail for the administration and finance departments: checks, invoices, expense reports, and statements.
- Is key operator for facsimile machine (Konica Minolta) and handles preparation of DVD tribute videos, worship booklets, and memorial materials.
- Assist in miscellaneous administrative duties.
- Perform other duties as directed.
- Adhere to company dress code.
Minimum Qualifications:
- 5 years of experience.
- Bachelor's Degree.
- Computer experience and knowledge of Microsoft Suite computerized financial reporting systems.
- Be able to lift at least 50 pounds.
- Be able to communicate with families in a professional and compassionate way.
- Must be highly organized, task driven and self-motivated. Ability to multitask.
- Prioritizing and time management skills.
- The environment is mainly inside, sometimes inventories will be taken outside.

If interested please email smithcorcoranemployment@gmail.com with a current resume.
www.smithcorcoran.com
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PostedApril 02, 2018

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